Frequently asked questions about Sami
Find answers about our plans, features and technical support
Can I upgrade my plan later?
Of course! You can change plans at any time from your admin panel. The change takes effect immediately, with the cost prorated.
Is there a discount for annual billing?
Yes, when you pay annually you get 2 months free.
Do you offer a trial?
Yes, you can try Sami free for 14 days. You get full access to every feature of the Enterprise plan.
What makes the Enterprise plan unique?
Enterprise includes Sami AI (voice assistant), the pet owner app, the advanced anesthesia module and 24/7 priority support, ideal for clinics with multiple locations.
Why Sami is the best investment
More than 90% of our clinics increase their productivity by 40% within the first 3 months. Sami pays for itself with the time and paper it saves, while improving your clients’ experience.
How does the grooming module work?
It includes a specialized schedule, treatment tracking, control of products applied and before/after photos. Available on every plan.
Which financial reports are included?
Every plan includes sales reports, productivity per veterinarian and inventory analysis. Professional and Enterprise add projections and historical comparisons.
How do automatic reminders work?
Sami emails reminders for appointments, vaccines and check-ups. Customize messages and send times (Professional and Enterprise allow further customization).
Is there a user limit?
Essentials allows up to 3 users, Professional 10 users, and Enterprise unlimited users. All include customizable roles.
Is there a mobile app for pet owners?
Yes! Our Sami app for pet owners is available on iOS and Android with every plan.
Can I import data from my current system?
Yes, every plan lets you import patients, medical histories and products from Excel/CSV. On Professional and Enterprise we assist with the migration.
Didn’t find your answer?
Write to us and we will help you with anything you need about Sami.